Terms and Conditions

Company Information

Negombo Travels is operated from No 16/21, St’Sylvester Road Negombo, Sri Lanka. .

• Company registration number: WP/GAM/NG/2026/00230
• Sri Lanka Tourism Development Authority licence number: SLTDA 0000002673
• Contact email: accounts@negombotravels.com
• WhatsApp: +94 70 578 3694

Booking Agreement

A general enquiry or quotation request does not create a confirmed booking.

A booking is confirmed only when we issue written confirmation, you accept the quotation or itinerary, the required deposit or full payment is received, and the requested services remain available at the time of confirmation.

The person making the booking confirms that they are at least 18 years old and have authority to accept these Terms and Conditions on behalf of all travellers included in the booking.

Prices, Inclusions, and Exclusions

Prices are quoted based on the information available at the time of preparation and may vary depending on hotel availability, seasonal rates, exchange rates, fuel costs, taxes, entrance fees, supplier charges, and itinerary changes.

Your quotation, invoice, itinerary, and booking confirmation will specify the services included and excluded.

Unless expressly stated, international flights, visas, travel insurance, meals not listed, personal expenses, optional activities, tips, and bank or card charges are excluded.

Payments

An advance payment of 50% of the total purchase amount may be required to confirm your booking.

The payment amount, due dates, accepted payment methods, and balance payment deadline will be stated in your quotation or invoice.

Bank transfer charges, currency conversion costs, card charges, and payment gateway fees are the responsibility of the customer unless otherwise agreed in writing.

Failure to pay by the stated deadline may result in cancellation of the booking and the application of cancellation charges.

Changes Requested by the Customer

Requests to change travel dates, accommodation, transport, activities, passenger details, or the itinerary must be made in writing.

All changes are subject to availability and supplier approval. Additional charges may apply, including hotel, transport, guide, attraction, train ticket, administrative, or payment-processing charges.

Some services may be non-refundable or non-changeable once confirmed.

Changes Made by Us or Suppliers

We may need to amend an itinerary due to weather, road conditions, railway schedules, national holidays, safety concerns, government restrictions, accommodation changes, supplier issues, or other circumstances beyond our control.

Where reasonably possible, we will provide alternative arrangements of a similar standard.

We are not responsible for additional costs arising from circumstances beyond our reasonable control, including flight delays, immigration issues, health emergencies, natural disasters, strikes, or force majeure events.

Travel Documents, Visa, and Entry Requirements

Travellers are responsible for ensuring that they have valid passports, visas, Electronic Travel Authorisation where required, health documents, and any other entry or transit documents needed for Sri Lanka or any other country involved in their journey.

Passport validity should be checked before travel.

We may provide general guidance, but we are not responsible for visa refusals, denied boarding, immigration decisions, or losses caused by incomplete or incorrect travel documents.

Health, Safety, and Travel Insurance

Travellers are responsible for ensuring that they are medically fit to travel and participate in booked activities.

We strongly recommend comprehensive travel insurance covering medical expenses, emergency evacuation, cancellation, baggage loss, personal liability, transport delays, and other unexpected disruptions.

We are not responsible for losses that could have been covered by suitable travel insurance.

Traveller Conduct

Travellers must behave responsibly, respect local laws and customs, follow safety instructions, and avoid behaviour that may endanger themselves, other travellers, staff, suppliers, wildlife, or local communities.

We reserve the right to refuse service or remove a traveller from a tour without refund if their conduct is unsafe, illegal, abusive, disruptive, or damaging.

Limitation of Liability

We act as an organiser and intermediary for travel services provided by hotels, transport operators, guides, activity providers, attractions, restaurants, railway operators, and other third-party suppliers.

We will use reasonable care in selecting and coordinating suppliers, but we are not liable for acts, omissions, delays, cancellations, accidents, losses, injuries, illness, property damage, or service failures caused by third parties or circumstances beyond our reasonable control, except where liability cannot be excluded under applicable law.

Website Use and Intellectual Property

All text, images, itineraries, logos, designs, and website content are owned by or licensed to Negombo Travels unless otherwise stated.

You may use the website for lawful personal travel planning only.

You must not copy, reproduce, modify, distribute, scrape, interfere with, or misuse our website or content without prior written permission.

Complaints and Assistance

If you experience a problem during your tour, please inform your guide, driver, supplier, or our office as soon as possible so that we can try to assist.

Complaints made after completion of the tour should be submitted in writing within 3 days of the final service date, with relevant details and supporting documents.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Sri Lanka.

Any dispute arising from or relating to these Terms and Conditions, our website, or our services shall be subject to the jurisdiction of the competent courts of Sri Lanka, unless otherwise required by applicable law.