Privacy Policy

Information We Collect

We may collect your name, contact details, nationality, passport or identification details where required for bookings, travel dates, accommodation preferences, dietary or accessibility requirements, payment information, emergency contact details, communications with us, website usage data, and any other information you choose to provide.

How We Use Your Information

We use personal information to respond to enquiries, prepare quotations, confirm and manage bookings, arrange hotels, transport, guides, activities, and other services, process payments, provide customer support, comply with legal or regulatory obligations, improve our website and services, prevent fraud, and send service-related communications.

Marketing communications will be sent only where permitted by law or with your consent, and you may opt out where applicable.

Sharing Your Information

We may share relevant personal information with hotels, transport providers, guides, activity operators, attractions, payment processors, technology providers, professional advisers, regulators, and other service providers where necessary to arrange your travel services, process payments, operate our business, or comply with legal requirements.

We do not sell your personal information.

Data Security and Retention

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of online transmission or storage is completely secure.

We retain personal information only for as long as reasonably necessary for booking management, legal compliance, accounting, dispute resolution, and legitimate business purposes.

Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website performance, understand visitor behaviour, remember preferences, and support marketing or security functions.

You may be able to manage cookies through your browser settings. Disabling cookies may affect website functionality.

Your Rights

Subject to applicable law, you may request access to, correction of, deletion of, or restrictions on the use of your personal information. You may also withdraw consent where processing is based on consent.

To make a privacy request, contact us at accounts@negombotravels.com .

International Transfers

Because travel services may involve international customers, systems, payment providers, or suppliers, your information may be processed outside Sri Lanka.

Where this occurs, we will take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date.

Continued use of our website or services after changes are posted means you accept the updated policy.